Staying Authentic in Digital Spaces: How to Show Empathy through Text and Chat

Listen in as a few of our consultants from Option Line, a 24/7 pregnancy helpline, share their approach to demonstrating compassion and care through digital channels such as online chat and texting. In today’s world, where texting has become a preferred mode of communication, Option Line has adapted to these new trends while maintaining the same level of empathy and support. Through their innovative use of digital communication while following the steps of the Love Approach, they have made it easier for people to access the help they need, when they need it most.